Complaints Management

How software and standards can help your business improve the way it manages complaints.

Effective complaint management can face a number of procedural and compliance challenges.

Find out about FDA and ISO requirements for complaints management, associated challenges, and a software solution.

Customers are the single most important aspect of any business, and when it comes to your QMS (quality management system),…

Okay, maybe not absolutely forever, but when enough effort is put towards fast-tracking overall support and service, you will certainly…

When it comes to customer complaints management, quick fixes are never the best resort. With that said however, there are…

Customer complaints management is still not as big a priority as it should be – despite the constant reminders at…

Customer service company Corvisa released some very interesting statistics that shows yet again how important it is to have a…

Despite the fact that more companies are aware of just how important customer complaints management is for reputation, sales and…