An intuitive and reliable complaints management module is vital for any effective quality management system (QMS). This type of software allows you to monitor and record complaints and the procedures related to them for better compliance with ISO and other industry standards.
isoTracker’s trusted complaints management module was recently updated to be simpler and more affordable for small to medium businesses. It’s never been easier to implement a better complaints management system.
Our upgraded complaints management module
isoTracker’s complaints management module is designed to integrate seamlessly with our other quality management software modules. Alternatively, it can function alone if that’s what your business needs.
The latest version, 4.0, has added flexibility with the ability to format the module as either a basic register for complaints or as an integrated part of a quality management system with all the necessary features such as CAPA.
Some of the exciting new features in 4.0 include increased flexibility with the ability to add and edit many more fields and sections, the ability to reorder features based on logical flow, recording multiple “from” sources and “about” subjects for each complaint, and the ability to assign complaints to departments as well as a single user.
Other new features include:
- the addition of time-based tasks associated with a complaint’s severity
- the sending and receiving of emails in a complaint
- the ability to create rules so that complaints can follow predetermined routing
- a returned material authorization (RMA) section
- complaints logged through an online webform or via email.
Customer reviews of isoTracker’s complaints management software
Our complaints management software is much-loved by our clients and users. Now it’s even better than before. This is what some of our loyal clients have said about the module.
“The automatic notifications and reminders in the complaints, documents and audits modules allow us to stop worrying about the tedious aspects of managing our ISO system, and let us focus on quality and improvement. Overall – isoTracker has become an essential tool for our company.” Christa Bemis, Project Coordinator, Bell Atm Service, Inc., USA
“isoTracker has been used by our company for the past two years and is a big help in managing our customer complaints. The support provided is quick and efficient; we get prompt responses to our enquiries and the received information always meets our needs. The module is simple and easy to use, provides a useful way for archiving documents related with complaints and is easily accessible from anywhere.” Simona Jocytė, Customer Technical Service Coordinator, Orion Global Pet, Lithuania
“Our experience of isoTracker has been a positive one. The system enables us to ensure we remain both organised and compliant. isoTracker is simple to use and instrumental to our successful day-to-day operations.” Nicola Smith, Qhse Manager, Tidal Transit, UK
A complaints management system that grows with your business
isoTracker’s entire quality management system is designed to adapt as your business grows. When your business is still small, our complaints management module can help you record complaints in a simple way for quicker resolution.
As your business grows, it may become necessary to be ISO accredited. This requires a more in-depth QMS and complaints management system that includes corrective/preventative action and root-cause analysis for conformance.
isoTracker’s system can help your business at either of these levels and every stage in between.
Key features of our complaints management software
The key benefits and features of isoTracker’s complaints management module include:
- accurate recording using predefined fields
- ISO, FDA, GDPR and other standards compliance
- subscription-based and flexible for cost-effectiveness
- centralized platform for recording and tracking complaints
- built-in CAPA features for resolving complaints
- automated stakeholder and customer feedback
- advanced analytics and reporting
- free support.
Price of isoTracker’s complaints management software
isoTracker’s subscription system allows you to tailor your software package to suit your business’ exact needs. Simply choose which modules you would like, the currency you prefer (GB pounds, US dollars, Euros or Australian dollars) and the subscription period.
For example, our complaint’s management module (including CAPA and SSL encryption) for a 12-month subscription would cost US$762.42 for five users. We also offer a 60-day trial period so you can get to know the system before you commit.
All our prices include system maintenance, software upgrades, daily back-ups, online training and email support.
isoTracker
At isoTracker, we offer modular, cloud-based quality management software, including complaints management software.
Our complaints management software is specifically designed to enable easy compliance with ISO and other quality standards. It provides a comprehensive system for recording, assigning, and investigating complaints. Non-conformances and root causes can be recorded and resolved using built-in corrective and preventive action (CAPA) features.
Contact us to find out more or to discuss your company’s complaint management needs.
Alternatively, sign up for a free 60-day trial of isoTracker’s quality management software (and we’ll send emails with free walkthroughs of the system to guide you – or you can choose to arrange a demo).
