Support

isoTracker – Support Commitment

As a cloud-based application our isoTracker quality management software system is licensed with built-in free standard support. This allows us to solve queries with the minimum of fuss and ensures the smooth running of your application. Our support program includes the following:

Free E-mail support

E-mail support is available with support requests being replied to within the next business day, if not earlier. Our standard commitment offers product support via E-mail Monday through Friday except for official holidays.

Free Help Engine

To maximize your use of isoTracker we offer a combination of User Manuals and video Tutorials. Our tutorials have been broken down into the key elements so that you do not have to fast forward through a long video to find a specific functionality within isoTracker. Access the Help Engine from inside the isoTracker application by clicking on Help in the top right hand corner.

Free Product updates

Software upgrades are made simultaneously to all customers free of charge. This ensures that our customers are always operating the latest fully tested version of isoTracker.

Free Backup

To ensure the safety of your information and data we perform daily backups to locations other than where your server is located.

Free Training

It’s important to us that all our customers know how to use isoTracker so we provide free training to all of them. Since our customers are located all around the globe we do this through web-meetings. We will repeat training sessions if required and after a major upgrade we will, of course, provide free training on the upgraded module.

Free 60-Day Trial

We are probably unique in permitting prospective customers the ability to trial the isoTracker product in an operating environment for a 60-day period at no cost and with no obligation. This trial version is not a cut down version but rather the same full version that customers use and it will, of course, have all the modules which later a customer can pick and choose from. The data entered on the trial account is then transferred to a full customer’s account should they decide to subscribe to isoTracker.

with a 60-day free trial

isotracker logo

Cloud based quality management software

Manage compliance for ISO 9001/13485/14001/17025/22000/45001 & IATF 16949.

 

Contains document control, training, complaints, audit, non-conformance, risk & CAPA modules.