Complaints Management Software

  • Easy, central recording and tracking of complaints
  • Built-in CAPA features for resolving complaints
  • Automated workflows and notifications
  • Advanced analytics and reporting
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Complaints Management Software

Simplify complaints handling

Make complaint handling consistent, effective, and easy.

Our cloud-based complaints management system ensures that every complaint is properly recorded, assigned, tracked, and resolved.

The module can stand alone or integrate with our other quality management software modules.

isoTracker offers all the support you need to decide if our complaints management software meets your requirements. This includes a free 60-day trial, email support, help resources, and free video guides on how to use the software.

Complaints management software reviews

Focus on quality

The automatic notifications and reminders in the complaints, documents and audits modules allow us to stop worrying about the tedious aspects of managing our ISO system, and let us focus on quality and improvement. Overall – isoTracker has become an essential tool for our company.
Christa Bemis
Project Coordinator @ Bell ATM Service, Inc., USA

Very user-friendly

We recently introduced isoTracker as our Quality Audit reporting tool and have found it a good tool to manage compliance; the reporting format is clear and easy to follow, the land ink between the questionnaires and CAPA is good.
Adewale Oke
QA Manager @ Telespazio Vega, UK
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Reviews of isoTracker

Quality Management Software

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isoTracker Complaints Management Software Benefits

  • Record complaints using predefined fields. Fast, consistent, and complete.
  • Meet ISO, FDA, GDPR, and other standards for complaint handling.
  • Subscription-based and priced flexibly according to your needs.
  • Ensure every complaint is resolved using built-in Correction features or by linking to the corrective and preventive action features in the CAPA module.
  • Automatically generate reports, and analyze trends and areas for improvement.
  • Enjoy free support, before you subscribe and after.

How to use our complaints management software

FAQs

For businesses of all sizes, complaints management is an essential function.

A well-managed complaints process drives continuous quality improvement. It provides actionable insights about your customers and ways to improve your products or services.

Ultimately, it leads to increased customer loyalty and more business.

Companies may also need clear complaint processes to comply with legislation and quality standards. For example, medical device companies must meet ISO 13485 or FDA consumer complaint handling requirements.

Effective complaints management is also essential for complying with quality standards such as ISO 9001 and ISO 10002.

isoTracker’s complaints management module simplifies complaints management, ensuring consistency and preventing anything from being overlooked.

It also equips organizations to respond proactively, to prevent future complaints.

The software is designed to be effective and affordable for small to medium-sized businesses. See our range of pricing options.

isoTracker’s complaints management software provides a fully auditable complaints log, automated workflows and records of root cause analysis and corrective actions, helping businesses meet ISO 9001, ISO 13485, IATF 16949, and other regulatory requirements.

Yes. You can configure complaint types, categories, forms, approval steps and notifications to reflect your internal process, ensuring the software works the way your organization needs it to.

isoTracker’s modules are cloud-based and designed for rapid deployment. Most organizations have the software up and running within hours, with minimal IT involvement and easy user onboarding.

Key features of isoTracker’s complaints management system:

central platform for recording and tracking complaints

  • use custom fields to capture complaint details including expected outcome, payment and Returned Material Authorization (RMA) details
  • store and track all information about complaints and their investigation, resolution, and closure
  • use a clearly defined workflow so no step is overlooked
  •  assign and track complaint resolution tasks – from initiation through to complaint closure – with due dates, and with automated reminders and escalation
  • use the webform features to have your customers seamlessly record their complaints in your isoTracker system

non-conformance module integration

  • record non-conformances and the results of root cause analysis in complaints
  • centrally record any non-conformance arising from a complaint in the non-conformance module (if activated)
  • use the non-conformance module to correct identified issues from the complaints module (and from other modules in isoTracker)

corrective and preventive action (CAPA) integration

  • full integration with the CAPA module
  • perform detailed root cause analysis in the CAPA module using methods such as the 5 Whys and fishbone analysis
  • identify corrective actions to eliminate the causes of non-conformances and preventive actions to prevent non-conformances
  • assign CAPA tasks with due dates – and attach supporting documents, if required
  • send automatic email task notifications with regular reminders
  • automatically escalate reminders if due dates are exceeded

automated stakeholder and customer feedback

  • keep complainants informed of progress through email notifications and record their replies in the system
  • automatically solicit feedback from complainants when the complaint has reached resolution or closure
  • enable an independent party, such as a director, to review and close complaints

advanced analytics and reporting

  • generate reports to keep stakeholders informed
  • analyze historical complaints
  • provide up-to-date analysis of key complaint performance metrics