Much like worker bees keep the hive going strong, your employees keep your quality management plans on track. That is, of course, if they are invested in your strategies and 101% on board with your objectives. Plenty has been said about the importance of employee involvement. From creating a culture of continuous improvement, to competency training, incentives and even leadership nurturing, your company is only as good as the people you employ. Beyond just being an investment, your employees are the soldiers who go out every day onto the battle field (or sales floor, which can be just as brutal) and help your business thrive. Underestimating the importance of involvement can have the total opposite effect – to such a degree in fact that it could cause your business to fail. So with that in mind, it’s not surprising that this involvement is essential when you want to succeed in quality management. Aside from empowering them to provide insight that could help your business grow, involvement equips them with the chance to contribute at a far deeper level than their monthly pay check.
Why Underestimating Your Employees May be Ruining Your Quality Management Plans
Not realising and appreciating the role that your employees play in quality management success as well as overall goal setting is a rookie mistake. One so bad that it could cost you in the long run. Your competitors are likely investing in their people… if you are not valuing your employees, what is stopping them from going to work for your competition instead? The primary reasons that involvement matters so much include the following:
- Involved employees are able to make informed, logical decision with the help of their extensive understanding of the process;
- Involved employees are more likely to get behind decisions they helped to make;
- Involved employees can notice and report on improvement areas or competency gaps;
- Involved employees are better equipped to take instant corrective actions;
- Involved employees feel like they are part of the company, and have more morale and motivation to make it successful;
- Involved employees communicate better with their peers and work more productively and effectively with others;
- Involved employees handle change better and wish to have more control over the work environment;
- Involved employees are committed to achieving goals because they feel truly invested.
Instead of seeing employee involvement as a once-off thing that is not really anything to stress over on a long-term scale, realise that when it comes to your improvement strategies, involvement needs to be done on a holistic, deeper level throughout the organisation. When this is mastered properly, there is far more chance of your quality management strategies succeeding.