Employee competency assessments are not only a fantastic tool to help power your company through to increased levels of quality – they are also an excellent employee attainment tool, a great incentive tool and a way to catch little problems before they become bigger problems. Many standards such as the ISO 9001 quality management standard require comprehensive training, and for companies that are serious about ensuring the quality of products and services, training is an essential area that cannot afford to be overlooked. But despite the importance of testing competency, such assessments are often planned almost as an after-thought, with little effort put into the process to ensure full benefit from training. When potential employees consider jobs at any given company, training opportunities are one of the things that are taken into account. Training allows employees the chance to grow within your company, improve their skills and ensure better job security. It can also give you an edge over your competition – especially as far as customer service and quality measures go. How can you maximise your training strategies to get the most out of employee competency assessments? Keep reading to find out…
Getting the Best From Your Employee Competency Assessment Software
Investing in employee competency assessment software is the first step in improving the training process. The next step is to ramp up that process so that it is geared towards optimal success. Some tips to keep in mind include the following:
- Highlight training as an investment. Initial costs may seem on the high side, but training is the ultimate investment in your people. Make it clear within your company that training is considered an investment in the development of your team.
- Focus on your core needs. Rather than trying to solve every possible skills gap, focus on the skills that you specifically want to improve. Then, provide a timeframe that can be realistically used to meet those training goals to see results.
- Promote a learning culture. Make sure that your employees understand that your company cares about helping them boost their skills. Encourage a culture of growth, learning and development. Give employees the platform to stay competitive within their skills so that they can continue to grow within your company.
- Include management. It is vital that top level managers and leaders are involved in the process, too. This is one of the best ways to build support for training effort and ensure that everyone is involved, from top to bottom.
- Start small and build your way up. Starting with a smaller group is a good way to test out your training system before building up to a full company-wide plan. This way, you can get feedback and fine-tune the process as and when needed.
- Use the best instructors possible. Trainers should be hired for their ability to provide professional training, with useful materials that add value to the company. Choose wisely and make sure that you work with the best instructors within your budget.
- Choose training space wisely. Training location should be chosen carefully, too. The location for training can make a big difference in the quality of learning. Make sure that there is ample space, facilities such as air-conditioning and equipment such as computers, overhead projectors or anything else that may be required.
- Make your goals clear. All employees who are going through training should know the purpose of the training, and how it affects overall company objectives. This will enable a better level of involvement and participation.
- Make it a continuous process. Training should not be limited to new employees and promotions. It should be a continuous process that is used for any employee who would benefit from further training – whether to help someone learn new skills or to clear up any competency gaps that may be present.
- Track training results. Training is all very well, but without tracking and reporting, all that effort will go to waste. Choose the metric that is most applicable, such as productivity or value to the company, and keep the focus on this throughout the training process. Reporting tools will go a long way in making it easier to monitor progress simply, which is another reason to use a dedicated software solution for this task.
As you can see, testing and training is something that deserves sufficient preparation. With a bit of planning and goal-setting, you should find that your employee competency assessments provide a useful tool that helps your employees as well as your overall goals.