Taking the First Steps toward a Quality Management System

Taking the First Steps toward a Quality Management System
May 28, 2012 seouser
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Phase 1: Development

This phase focuses on your business processes. Steps include:

  • Determine your primary business activities and the role that each employee plays in performing these activities.
  • Identify each aspect of your business to determine how each business function will work together within the company.
  • Update your processes, so that when the system is being documented it is an accurate representation of your activities.
  • Identify the requirements of the standard and how they will be covered within your business activities.

Phase 2: Implementation

This phase focuses on putting the quality management system into action. Steps include:

  • Involve your employees by asking each to list their primary activities within the company.
  • Collate their submitted activities into processes that are relevant to your list of business activities.
  • Record your quality policy and overall business objectives and ensure that all other activities documentation is in line with these policies and objectives.
  • Identify the ISO standard and how it can be applied to your business activities.
  • Ensure that all documentation relating to each employee’s activities is accessible to each employee, with the help of document control software or similar tools.
  • Ensure that the system is simple, functional and appropriate to business operations.
  • Conduct internal audits on a regular basis to ensure that the system is supported throughout the organisation.

Phase 3: Maintenance

This phase focuses on managing the quality management system. Steps include:

  • Note potential areas of concern from corrective action activities and audits to gather information and note trends.
  • Track overall feedback from the implementation phase to identify improvement strategies and ideas.
  • Monitor and measure all changes that have been made in order to track results.
  • Identify the use and duration of resources and spending on activity or service delivery.
  • Track mistakes and their cost to identify areas for cost-saving within the system.

With the help of these three phases, you will be able to begin reaping the many benefits offered through an effective quality management system, ensuring a solid return on investment for your improvement strategies.