How Document Control Helps the Airline Industry

How Document Control Helps the Airline Industry
March 13, 2013 seouser

A recent report on a Canadian airline that recently launched a document control strategy is showing yet again how many industries are benefiting from tools such as these. Nav Canada makes an interesting case study. According to the airline’s web services information manager Jacques Delisle, the project includes collaboration tools that enable compliance with the Ontario Securities Commission (OSC). As the main ‘watch dog’ in that country’s aviation sector, achieving standardisation was obviously a high priority. Aside from documents being fully secure at all times, version control is also essential for OSC approval. Document management of course offers both security and version control, making this the logical approach. Says Delisle: “We have a lot to show in terms of financial data. This is going to let all the developers and the auditors find data in one place, and in what version (they’re looking for).” It’s not just Nav Canada making use of these tools either – Lufthansa German Airlines and others have also taken the plunge with new system upgrades. What sort of document control is used within this industry though, and what benefits aside from standardisation are offered?

How Airlines Benefit from Document Control Software

Some additional ways that airlines around the world may benefit from document control software could include the following:

  • Quality – in addition to security standards, overall quality standards are also met using this system, with less room for human error and poor consistency.
  • Collaboration – tools like this offer the ability to customise, revise and publish documents shared by various parties, from flight ops to maintenance engineering documentation and any other documents.
  • Accessibility – unlike other large scale companies, airline employees are based in various locations around the world at any given time. Flight attendants, ticket agents, baggage handlers, captains, control tower staff and any other employees are easily able to access relevant documents from their location without issue.
  • Cost-Effectiveness – from a budget point of view, document tools also help to reduce costs caused by printing, ink and other paper-based products. An electronic solution works out far cheaper each month.
  • Usability – as this software is designed to be as simple as possible, even non-technical people will have no trouble using it. This means that designated employees across the board can be trained quickly, helping to get things up and running in less time.

As the world around us changes with every new innovation across technology, one thing is clear – almost every single industry is turning to online systems as a way to better manage day to day operations. In the case of document control, this is even more clear.