Frequently Asked Questions (FAQ’s) about ISO 9001

Frequently Asked Questions (FAQ’s) about ISO 9001
July 23, 2012 seouser
business explain work

What is ISO 9001?

The ISO9001 standard was created to help the organisation’s management to implement quality management systems that improve the daily operations of business. Key aspects of the standard include review of customer satisfaction, audits, internal competencies, document control, corrective actions, non-conformance and discipline and everything else that relates to business management.

Why should your organisation get ISO 9001 certified?

The ISO 9001 family of standards is a quality management system for the workplace, which gives guidelines on procedures, protocols and other areas of improvement. Through this certification, organisations can ensure greater efficiencies, fewer discrepancies, reduction of costs and greater customer satisfaction. Essentially, this standard provides best practices along with tools that enable the effective implementation of standards.

How long will it take to get the ISO9001 accreditation?

The amount of time it will take to get certification is dependent on the size of the organisation, the quantity and complexity of your processes, the level of organisation and documentation already in place, whether a consultant is hired and how much time is permitted to implement the standards. Each organisation is unique, and as such the length of time for certification will differ from organisation to organisation.

What documentation is required for standardisation?

The ISO requires a minimum of six documents in order to gain standardisation, but the final amount could differ greatly depending on the size and current level of management within the organisation. Key documents that will be required along with your quality control protocol include the following:

  1. Control of documents
  2. Control of records
  3. Internal audit
  4. Control of nonconforming product
  5. Corrective actions
  6. Preventive actions

As the most efficient way to ensure that your organisation meets the basic guidelines for quality management, the ISO 9001 standard is an integral aspect of standardisation in the workplace.