What are the Principles of Quality Management?
The 8 principles of quality management can be determined as follows:
- Customer-Focused Organisation – in order to continue customer relationships, organisations should fully understand current and future customer needs, meet customer requirements and strive to exceed customer expectations at all times.
- Leadership – leadership plays a crucial role in organisations, ensuring unity of purpose and direction of the company that allows leaders to create and foster an effective internal environment. This in terms allows employees to become fully involved in achieving the company’s objectives.
- Involvement of People – as the most valuable resource within any organisation, involvement of employees at all levels is the essence of the company. Full employee involvement ensures that each person’s abilities can be used for the entire organisation’s benefit.
- Process Approach – another critical component of any quality management strategy, the anticipated result is achieved more competently when related resources and tasks are managed as a process within the company.
- System Approach to Management – in order to implement a system approach, it is essential to identify, understand and manage interrelated processes for a specific objective to increase the organisation’s efficiency and abilities.
- Continual Improvement – striving for continual improvement should be a primary objective of any organisation, to consistently perform tasks and duties at the highest level of efficiency at all times.
- Factual Approach to Decision Making – to ensure that all decisions are made fairly and effectively, decisions need to be based on the analysis of data and information rather than an emotional level or unproven hypothesis.
- Mutually Beneficial Supplier Relationships – a company and its suppliers are mutually dependent, which means that a favourable relationship augments the capacity of both supplier and company in order to create value and foster quality management within the workplace.