Using the Company Manual in Your Quality Management System
Much like any other instruction manual, the company manual incorporates all the documentation and steps needed to achieve results in your quality management system and overall business processes. Your employees need a clear picture of the goals, steps needed to achieve these goals, as well as the final outcome in order to perform at an optimal level. By having a solid and comprehensive view of the big picture, they will be able to reduce mistakes, achieve their own tasks more effectively and implement the processes that are put into place. Using a range of visuals to demonstrate processes, such as charted process metrics, measurements, pictures and anything else that provides instant feedback to the employee ensures a far better understanding of your goals. Therefore, the company instruction manual delivers the coaching and guidance needed to aid each employee in performing their roles. Acting as an important training aid, guideline and motivator, your employees will be better equipped to meet your goals, from a quality management point of view as well as a practical, everyday operations point of view.