1. Cost of quality to increase reach
Unlike quality strategies of old, enterprise software solutions offer a far more adaptive platform that can easily manage multiple areas of improvement from a central, often cloud based, platform. Savings and bottom line impact have not always been clearly evident, focusing often on the quantification of resource costs and productivity. Quality numbers will likely be a trend this year, as companies begin to quantify the investment on a more comprehensive scale. Rather than assuming that reduced resources will affect the bottom line, internal and external failure costs will be identified, with better understanding on how these reductions can enabled better prevention strategies and fewer costs in failures.
2. Maturity models to guide improvement
Performance management initiatives such as ISO 9001 have generally been the primary way to drive improvement strategies, however there are many other methods that can also be deployed into current processes. Maturity models and benchmarking tools will be on the rise, as companies aim to better determine performance levels. By establishing a clearer roadmap for future improvement strategies, processes, performance and key performance indicators, there will be a more holistic approach to quality than ever before.
3. Integrated technology to expand accessibility
As technology advances, so will QMS software solutions. Adaptability has become a major buzzword across many industries, and in the case of quality, this comes down to integration of smart applications into current products. Some possible new avenues that may start to be introduced could include the following:
- Data analytics for real-time reporting based on process performance, allowing integration with additional systems that may be in place, such as document control linked to quality management system, as well as competency assessment and other systems.
- Social media tools that allow better customer support through expanded communication channels, thereby allowing a more effective integration with traditional customer complaints management systems.
- Mobile solutions that expand cloud based applications to smart phones, tablets and other mobile devices, through applications rather than traditional web-based software.
There is no doubt that the future of quality management is bright, and as this software solution continues to evolve, its reach is sure to continue growing too.