Choosing a Quality Management System: Top 10 Features to Insist On

Choosing a Quality Management System: Top 10 Features to Insist On
November 8, 2018 seouser
quality management system

QMS software should help your business achieve and maintain high quality standards, satisfy its customers, and automate, standardize and centralize organizational processes. In these ways, it should help give your business a competitive edge.

Here we provide an overview of ten features and functions to look for in a modern QMS.


A cloud-based quality management system is secure, reliable, cost -effective and accessible anywhere, and at any time. There are no hardware, maintenance or upgrade costs, and regular backups are combined with disaster recovery solutions. QMS cloud applications automatically update themselves.

Flexible pricing

QMS software with a subscription-based pricing model and flexible user packages offers the best ROI. There’s no need for upfront capital investment, and with a choice of named or concurrent user options, you can find the appropriate pricing structure for your organization.


An integrated QMS system controls the pull and push of quality-related data. It collects information from production processes, analyses the data, and supports the flow of information back to various teams in the organization. At this point, corrective action is taken, and quality improvements are implemented.

Risk analysis

Complex what-if scenario analysis is required to pinpoint potential quality-related risks, and the associated costs of correcting them. Predicting failure, and the possible effects on production outcomes, is fundamental to a QMS.

Regulatory compliance

An effective QMS provides a centralized management system for all compliance initiatives within the organization. It also ensures regulatory compliance with the ISO 9000 family of QMS standards.

Document control/management

Document control is a key aspect of QMS. It identifies and organizes documents in a searchable centralized database, and helps teams within the organization to find information quickly and easily. Document control software enables the creation, storage, revision, retrieval and management of quality-related documents.

Complaints management

Complaints management maximizes the organization’s ability to assess, analyse and respond to customer complaints. It’s an automated method of recording, storing and investigating a complaint, so that corrective and preventative actions can be easily implemented.

Audit management

For a QMS to function optimally, it requires regular audits and reviews. An audit management tool helps organizations plan, schedule and facilitate audits, review results, and generate corrective or preventative action requests.

Correct and preventative action management (CAPA)

CAPA manages and tracks actions by automating the entire CAPA process – from problem discovery to complete resolution. It captures events from across the organization, and routes actions to the appropriate quality teams for resolution. Core features of CAPA management software are root cause analysis, and action planning, implementation and review.

Training management

A QMS is only as good as the people performing the process tasks. Training management optimizes employee training by tracking activities, where the employees are in the process, and whether the relevant course materials have been completed. It also highlights problems within training, and ensures compliance with standardized QM training.

What we offer at isoTracker

isoTracker offers modular, subscription-based quality management software that’s secure, cloud-based and affordable. It includes a document control module, as well as complaints management, audit management, and training modules, with built-in CAPA capabilities.

Sign up for a free 60-day trial of isoTracker’s quality management software or contact us to discuss your needs.


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